058: EFT PYMT RETURNED AT STATE'S REQUEST

DESCRIPTION

This alert generates when a live dollar transaction is returned for Reason R06 – Returned Per ODFI's Request. In this case, the ODFI (Originating Depository Financial Institute) is ACES.

This rare event occurs when designated EFT Project staff request a live dollar transaction be returned prior to the effective date and the financial institution has complied with the request.

 

PROCEDURE

  1.     Check to make sure the Head of Household (HOH) is aware that live-dollar transactions were withdrawn by State Office for a specific reason.

 

DISPOSITION

In ACES 3G, to delete an alert place a checkmark next to the alert on the Case Actions page. In ACES Mainframe, enter [Y] in the D field and <TRANSMIT>.