052: EFT PRENOTE TRANS FAILED-CLOSED ACCOUNT

DESCRIPTION

This alert generates when an EFT Pre-Note has failed. The second line of the alert identifies the reason the Pre-Note failed. The Pre-Note failure reasons are: 

  • Closed Account
  • No Account
  • Invalid Account
  • Account Holder / Account Rep Payee Revoked EFT
  • Bank Sold
  • Account Rep Payee Deceased
  • Account Holder Deceased
  • Account Frozen
  • File Error
  • Non-Transaction Account
  • Refused By Bank

 

PROCEDURE

If the pre-note was sent on the account holder:

  1. Review account information recorded on the Liquid Resource page to determine if a discrepancy exists.
  2. Contact the client to resolve discrepancies.
  3. Change the Liquid Resource page if appropriate.
  4. Send a new DSHS 14-432 - Direct Deposit Enrollment if client still wants EFT.

If the pre-note was sent on an account representative payee, the alert is informational since resource information on account representative payees is not recorded in ACES.

 

DISPOSITION

In ACES 3G, to delete an alert place a checkmark next to the alert on the Case Actions page. In ACES Mainframe, enter [Y] in the D field and <TRANSMIT>.