053: EFT TRANS FAILED-CLOSED ACCT-ALT PYMT ISSUED

DESCRIPTION

This alert generates when an EFT Transaction has failed.  ACES changes the issuance method to EBT or WAR depending on the case situation and issues a replacement automatically.

The second line of the alert contains the description of the failure reason. The failure reasons are: 

  • Insufficient Funds – Is There An Overpayment?
  • Closed Account EBT / WAR Payment Issued
  • No Account – EBT / WAR Payment Issued
  • Invalid Account – EBT / WAR Payment Issued
  • Acct Holder / Acct Payee Revoked EFT / EBT / WAR Pymt Iss'd 
  • Bank Sold – EBT / WAR Payment Issued Account
  • Account Rep Payee Deceased – Is Replacement Needed?
  • Account Frozen EBT / WAR Payment Issued
  • File Error – Help Desk Will Call
  • Non-Transaction Account – EBT / WAR Payment Issued
  • Refused by Bank – EBT / WAR Payment Issued 

 

PROCEDURE

If the pre-note was sent on the account holder, take the following steps:

  1. Review the account information recorded on the Liquid Resource page to determine if a discrepancy exists.
  2. Take appropriate action or send a request for verification as needed.

If the pre-note was sent on an account representative payee, the alert is informational since resource information on account representative payees is not recorded in ACES.

 

DISPOSITION

In ACES 3G, to delete an alert place a checkmark next to the alert on the Case Actions page. In ACES Mainframe, enter [Y] in the D field and <TRANSMIT>.