075: EFT/ RES1 BANK ACCOUNT MISMATCH-COMPARE EFTR / RES1

DESCRIPTION

This alert generates when the bank account number on the EFTR screen does not match the one on the Liquid Resource page. 

This happens when the EFTR screen is updated with a new account that is not on the Liquid Resource page or the bank account number on the Liquid Resource page screen is in the wrong individual’s name. 

 

PROCEDURE

  1. Verify current banking information with client.
  2. Change the Liquid Resource page if appropriate.
  3. If the bank information is not accurate, delete the EFTR enrollment in ACES Mainframe. See EBT Manual – 10.8 Stopping EFT Issuance.
  4. Send a new DSHS 14-432 - Direct Deposit Enrollment if the client still wants EFT.

 

DISPOSITION

In ACES 3G, to delete an alert place a checkmark next to the alert on the Case Actions page. In ACES Mainframe, enter [Y] in the D field and <TRANSMIT>.