Address Confidentiality Program (ACP)

Created on: 
Nov 07 2019

Online Processing

See ACES Screens and Online Pages for an example of pages or screens used in this chapter.

What is the Address Confidentiality Program (ACP)?

The Address Confidentiality Program (ACP) is governed by the Office of the Secretary of State. Rules for the Address Confidentiality program are found in WAC Chapter 434-840.

This program protects the address of persons attempting to escape from domestic violence, sexual assault, trafficking, or stalking situations. Participants use a substitute address in place of their actual physical or mailing address.

For more information and worker responsibilities see EAZ Manual Confidentiality – Address Confidentiality Program (ACP) for Domestic Violence Victims.

What do I do when a client has been assigned a new identity as part of the Address Confidentiality Program (ACP)?

Take the following steps when a client is assigned a new identity and given a new name or Social Security Number (SSN):

  1. Close the client(s) on all existing programs.
  2. Screen the client(s) as a new person to assign a new client ID (CLID).
NOTE: Don't merge the new CLID with previous CLID(s). If the client is incorrectly merged, see How do I un-merge client IDs?

Online Processing

How do I code an Address for a client in the Address Confidentiality Program (ACP)?

To code an address for an ACP client, update the following fields on the Contact Information page: 

  1. Click the radio button next to Address Confidentiality Program.
  2. ACP Code field - Enter the client's PMB ####.
  • The following fields auto-populate: 
    • Line 1 displays PO BOX 257
    • City/State/Zip displays OLYMPIA WA 98507-0257
NOTE: Using the zip plus four code of 0257 prevents the CSO of residence from displaying on the client's AU Details page(s).
  1. Indian Country field - If the client lives in Indian Country, use the drop down to select Address Confidentiality (9999).
NOTE: All Clients with Address Confidentiality (9999) for their Indian Country code do NOT have their TANF months incremented. For more information see EAZ Manual TANF/SFA Time Limits - Indian Country Disregard.

What kind of information might be considered sensitive data?

The following examples may be considered sensitive data and should be evaluated prior to permanently entering in ACES or Barcode. Questions about potential sensitive data should be directed through your agency's chain of command.

  • School names
  • Employer names and phone numbers
  • Landlord name, address, or phone number
  • Dependent care provider names or phone numbers

 What should I do if sensitive data is entered in ACES or Barcode for an Address Confidentiality Program (ACP) client?

If sensitive data has been entered for an ACP client in ACES or Barcode, please see the CSD - Address Confidentiality Program Desk Aid or, click here if you are outside Community Services Division (CSD).

What should I do if an Address Confidentiality Program (ACP) household contains a client with Supplemental Security Income (SSI)?

A client's residential address displays on the SDX and State Online Query - SSI Information pages. The SDX page is updated as part of the State Data Exchange (SDX) interface and the State Online Query - SSI Information page is real time. If the residential address on either page is not the ACP address, advise the client to contact the Social Security Administration (SSA) to update their records. 

What should I do if an Address Confidentiality Program (ACP) household contains a client with Social Security income?

A client's residential address displays on the BENDEX History and State Online Query - SSA Information pages. The BENDEX History page is updated as part of the Beneficiary and Earnings Data Exchange (BENDEX) interface and the State Online Query - SSA Information page is real time. If the residential address on either page is not the ACP address, advise the client to contact Social Security Administration (SSA) to update their records.

 

See ACES Screens and Online Pages for an example of pages or screens used in this chapter.