Processing Alternatives (PAL)

Created on: 
Aug 11 2017

This category contains instructions for processing cases when ACES must be modified to ensure correct benefits are issued. Use these processing alternative (PAL) processes when there is a system error or when a policy change is effective before ACES has been programmed to correctly handle the case. For letter PALs, see Letters Issues.

When taking actions on a case that requires a Processing Alternative (PAL), please make sure to narrate your actions.

If you need further assistance, contact ITS Customer Support at 360-664-4560.

Processing Alternatives (PAL) Pages