See ACES Screens and Online Pages for an example of pages or screens used in this chapter.
An AU can be reinstated in the following situations:
The AU is in a Closed (C) or Closed Historical (H) status, such as:
To reconsider a termination of benefits; or
To modify an overpayment where the AU was closed historically to establish the overpayment amount.
ACES will issue a benefit for an AU in Closed (C) status when the AU is reinstated to Active (A) status.
No benefit will be system issued on an AU in Closed Historical (H) status, when the AU is reinstated as the Closed Historical (H) status indicates that the benefit has been previously issued for that time period. The benefit history will show what was issued for the month being reinstated.
Online processing for reissuance of benefits on an AU in Closed Historical (H) status is not currently available. If it is determined that a benefit needs to be issued, the issuance can be done by following the steps in the Mainframe Processing section: Will benefits issue on a reinstated assistance unit?
For a reinstated case, benefits will be available based on the table below:
Issuance Type | When reinstated? | When available | Examples |
---|---|---|---|
Food - EBT | Before the regular availability date (1st thru 20th) | Regular availability date (1st thru 20th) |
Food benefits were closed effective 1/31, then February benefits were reinstated on 2/4. Benefits are normally available on the 6th. Since benefits were reinstated before the regular availability date, benefits will be available on the regular availability date of 2/6. |
On or after the regular availability date (1st thru 20th) | Next day (or same day if user selects option for local issuance) |
Food benefits were closed effective 1/31, then February benefits were reinstated on 2/5. Benefits are normally available on the 1st. Since benefits were reinstated after the regular availability date of 2/1, benefits will be available the next day (or the same day if the option for local issuance is selected). NOTE: A local issuance will lock the case for the rest of the day. For more information on local/emergent issuances, see Electronic Benefit Transfer (EBT) - When are EBT Issuances sent to Fidelity Information Services (FIS)? |
|
Cash - EBT | Before the 1st of the month | Regular availability date (the 1st) |
Cash benefits were closed effective 1/31, then February benefits were reinstated on 1/29. Since benefits were reinstated before the regular availability date, benefits will be available on the regular availability date of 2/1. |
On or after the 1st of the month | Next day |
Cash benefits were closed effective 1/31, then February benefits were reinstated on 2/3. Since benefits were reinstated after the regular availability date of 2/1, benefits will be available the next day. |
|
Cash - EFT (Electronic Funds Transfer) | Before Monthly Issuance | Regular availability date |
Client is receiving cash deposited via EFT (Electronic Funds Transfer), benefits were terminated effective 2/28, then March benefits were reinstated on 2/12, which is before monthly issuance. The EFT payment for March benefits will be sent to the bank on the regular monthly issuance date. For more information, see Electronic Funds Transfer (EFT) - When are Electronic Funds Transfer (EFT) issuances available to clients? |
After Monthly Issuance | The EFT payment will be sent during the overnight batch process. |
Client is receiving cash deposited via EFT (Electronic Funds Transfer), benefits were terminated effective 2/28, then March benefits were reinstated on 2/27, which is after monthly issuance. The EFT payment for March benefits will be sent to the bank during the overnight batch process. For more information, see Electronic Funds Transfer (EFT) - When are Electronic Funds Transfer (EFT) issuances available to clients? |
|
Cash - Warrant | Before Monthly Issuance | Regular availability date |
Client is receiving cash benefits via a mailed warrant, benefits were terminated effective 2/28, then March benefits were reinstated on 2/12, which is before monthly issuance. The warrant for March benefits will be mailed on the regular monthly issuance date. |
After Monthly Issuance | The warrant will be mailed the next day (should be received in approximately 3-5 business days) |
Client is receiving cash benefits via a mailed warrant, benefits were terminated effective 2/28, then March benefits were reinstated on 2/28, which is after monthly issuance. The warrant for March benefits will be mailed the day after the case was reinstated, 3/1. |
When an AU is reinstated for current and ongoing month(s), users can start the Add a Person process but must finalize the case at a later date. If the Add a Person is finalized on the same day the AU is reinstated, the system does not create the supplemental Benefits Error Group (BEG). The system needs to run a nightly batch process to recognize a change to the AU.
To reinstate an AU take the following steps:
To reinstate an AU take the following steps:
Take the following case actions when reinstating an AU:
Users have the option of completing an immediate issuance (over the counter) request for Basic Food on cases reinstated after the first of the month that is being reinstated.
To complete an immediate issuance on a reinstated Basic Food case, take the following steps:
NOTE: When reinstating multiple historical months the Yes “Do FS benefits need to be issued immediately?”, should only be answered on the last month to be processed. The system will process the emergent issuance for previously reinstated month(s) that are past their issuance date.
EXAMPLE: A Basic Food case is closed at monthly issuance due to no recertification. Two days later (after monthly issuance but before the first of the next month) the case is reinstated. Basic Food benefits will issue according to the staggered mailing schedule.
But if the reinstatement is done on the second of the next month, the user has the option of issuing the Basic Food benefits by immediate issuance.
ACES will issue a benefit for an AU in [C] - Closed status when the AU is reinstated to [A] - Active Status.
No benefit will be system issued on an AU in [H] - Closed Historical status, when the AU is reinstated as the [H] status indicates that the benefit has been previously issued for that time period. The benefit history will show what was issued for the month being reinstated.
If it is determined that a benefit needs to be issued on an AU in [H] - Closed Historical status the issuance can be done by following these steps:
If reissuance is needed for a Basic Food AU:
See instructions in the EBT Manual for more detailed information.
For Basic Food cases reinstated between monthly issuance and the availability date, the benefits are issued to the household on their normal issuance date (staggered issuance for food).
If reissuance is needed for a Cash AU:
For cash cases reinstated between monthly issuance and the first of next month, the warrant is issued or the funds are deposited in the electronic benefits transfer (EBT) card or electronic funds transfer (EFT) account on the first of the month.
See ACES Screens and Online Pages for an example of pages or screens used in this chapter.