See ACES Screens and Online pages for an example of pages or screens used in this chapter.
An SOP is the number of days the Department has to process an application for benefits and starts the day after the application is received. The program code and type determine the length of the SOP for each Assistance Unit.
For more information, see EA-Z Manual - WAC 388-406-0035 How long does the department have to process my application?
SOPs in Calendar Days |
|
---|---|
BASIC FOOD - Expedited |
7 |
BASIC FOOD - Non-Expedited |
30 |
CASH - Temporary Assistance to Needy Families (AF), all types |
30 |
CASH - Diversion Cash Assistance (DA) |
30 |
CASH - Aged, Blind, or Disabled (GA), all types |
45 |
CASH - Refugee Assistance (RF) and Pregnant Women (GS) |
30 |
MEDICAL - Disabled |
45 |
MEDICAL - auto-screened S03 Program |
30 |
ALL OTHER PROGRAMS |
45 |
The SOP default date or SOP extension date for a pending AU displays on the AU Details page.
When an intake interview hasn't been initiated on a pending cash, medical, or AUTO-screened Qualified Medicare Beneficiary (S03) Assistance Unit (AU), ACES AUTO denies the AU based on the SOP default or extension date on the AU Details page, whichever is greater. The denial occurs on the following business day when the SOP date falls on a Saturday, Sunday or holiday. The denial occurs regardless of actions taken on any related AU.
For Basic Food AU(s). ACES AUTO denies the pending AU on the SOP date, whether the interview has been initiated or not. If the Basic Food AU is a Reconsidered Application (RA), then the denial occurs on the 60th day. The denial occurs on the following business day when the SOP or 60th day falls on a Saturday, Sunday or holiday. No denial letter generates for an ACES AUTO denied Reconsidered Application (RA) Basic Food AU(s).
ACES may use an AUs SOP to set benefit start dates when eligibility is not established until after the 15th, 30th, 45th, or 60th day (depending on program type) from the application date. For more information, see EA-Z Manual - WAC 388-406-0055 When do my benefits start?
Users can enter a date in the SOP Extension Date field on the AU Details page when it is necessary to extend the SOP date to prevent an Assistance Unit (AU) from being denied on the regular SOP date.
When an extension date is entered, a reason must also be entered in the Delay Reason field.
Alert 304 - APP DUE, ENTER DELAY RSN ON MISC IF UNABLE TO PROCESS generates five days before the SOP date or the SOP Extension Date when one of the following applies:
In addition to the following chart, see the following WACs regarding good cause for not processing an application by the SOP date:
Delay Reason Codes |
Use for SOP Reason Code |
Use for |
Good Cause? |
---|---|---|---|
Appointment Scheduled Beyond the SOP (AS) |
|
|
Yes, when client re-schedules appointment beyond SOP. |
AUTO Open SSI (AO) |
|
|
Yes |
Confined to Facility (CF) |
|
|
Yes |
Confined to Facility Awaiting Verf. (CV) |
|
|
Yes |
Late Functional Assessment (FA) |
|
|
Yes |
Late Additional Request (LA) |
|
|
No |
Late Medical (LM) |
|
|
Yes |
Late Process (LP) |
|
|
No |
Late Request (LR) |
|
|
No, unless delay is caused by the client. |
Late Verf. (LV) |
|
|
Yes |
No Good Cause (NG) |
|
|
No |
Not Documented (ND) |
|
|
No
|
Other (OT) |
|
|
Yes |
Out of State Contact (OS) |
|
|
Yes |
Property Appraisal (PR) |
|
|
Yes
|
Reconsidered Application (RA) |
|
|
Yes |
WorkFirst Participation (WF) |
|
|
Yes |
SOP Date Equal to Weekend or Holiday (WH) |
|
|
Yes |
ACES stores SOP time limits as parameters. To view the SOP for a specific program, take the following steps:
The SOP default date or SOP extension date for a pending AU displays on the PEND screen. For more information about the PEND screen, see Mainframe Screen - PEND - APPLICATION PENDING INTAKE SCREEN
When an intake interview hasn't been initiated on a pending cash, food, medical, or AUTO-screened Qualified Medicare Beneficiary (S03) Assistance Unit (AU), ACES AUTO denies the AU based on the SOP date on the PEND screen or the SOP Extension Date on the MISC screen, whichever is greater. The denial occurs on the following business day when the SOP date falls on a Saturday, Sunday or holiday. The denial occurs regardless of actions taken on any related AU.
ACES may use an AUs SOP to set benefit start dates when eligibility is not established until after the 15th, 30th, 45th, or 60th day (depending on program type) from the application date. For more information, see EA-Z Manual - WAC 388-406-0055 When do my benefits start?
Users can enter a date in the SOP Extension Date field on the MISC screen when it is necessary to extend the SOP date to prevent an Assistance Unit (AU) from being denied on the regular SOP date.
When an extension date is entered, a reason must also be entered in the Delay Reason Code field on the MISC screen.
Alert 304 - APP DUE, ENTER DELAY RSN ON MISC IF UNABLE TO PROCESS generates five days before the SOP date or the SOP Extension Date when one of the following applies:
In addition to the following chart, see the WACs below regarding good cause for not processing an application by the SOP date:
Delay Reason Codes |
Use for SOP Reason Code |
Use for |
Good Cause? |
---|---|---|---|
[AS] - Appointment Scheduled Beyond the SOP |
|
|
Yes, when client re-schedules appointment beyond SOP. |
[AO] AUTO Open SSI |
|
|
Yes |
[CF] - Confined to Facility |
|
|
Yes |
[CV] - Confined to Facility Awaiting Medical Verification |
|
|
Yes |
[FA] Late Functional Assessment |
|
|
Yes |
[LA] - Late Additional Request |
|
|
No |
[LM] - Late Medical |
|
|
Yes |
[LP] - Late Process |
|
|
No |
[LR] - Late Request |
|
|
No, unless delay is caused by the client. |
[LV] - Late Verification |
|
|
Yes |
[NG] - No Good Cause Reason |
|
|
No |
[ND] - Not Documented |
|
|
No
|
[OT] - Other |
|
|
Yes |
[OS] - Out of State Contact |
|
|
Yes |
[PR] - Property Appraisal |
|
|
Yes
|
[RA] - Reconsidered Application |
|
|
Yes |
[WF] - WorkFirst Participation |
|
|
Yes |
[WH] - SOP Date equal to Weekend or Holiday |
|
|
Yes |
See ACES Screens and Online pages for an example of pages or screens used in this chapter.