Working Family Support (WFS)

Created on: 
Nov 06 2019

Online Processing

Mainframe Processing

See ACES Screens and Online Pages for an example of pages or screens used in this chapter. 

What is the Working Family Support (WFS) program?

WFS is a state-funded assistance program issuing a monthly assistance payment for families that are active-recipients of the following Basic Food (BF) benefits:

  • Supplemental Nutrition Assistance Program (SNAP) basic food.
  • Food Assistance Program for Legal Immigrants (FAP)
  • Transitional Food Assistance (TFA)

How long is a Working Family Support (WFS) certification period?

WFS Assistance Units (AUs) have a certification end month that matches the earliest of the following:

  • Certification end month of the related Basic Food (BF) AU (including Transitional Food Assistance)
  • Mid Certification Review month of the related BF AU
  • Eligibility Review month of the related BF AU

How are Working Family Support (WFS) benefits issued?

WFS benefit payments are issued on the 1st of each month or at the time client is found eligible on the same Electronic Benefits Transfer (EBT) card as their regular basic food benefits. The WFS payments are not prorated. The eligible clients receive full benefit amount regardless of the date that eligibility is established. There are no supplemental payments for this program. 

In a two-parent household, the WFS monthly payment is issued to the basic food head of household. WFS payments are restricted to one payment per WFS household regardless if both parents are working at least 35 hours per week.

How does Working Family Support (WFS) affect other programs?

The WFS benefit is considered countable income against the basic food Assistance Unit which may cause a decrease in the food amount. Since basic food is the priority program, a household would not be eligible for WFS if receipt of the additional WFS payment would cause the food assistance to be terminated for excess income.

What letters generate for Working Family Support (WFS)?

The WFS program has the following letters (LTR):

  • LTR 002-36 (Working Family Support Approval) generates when the WFS Assistance Unit (AU) is made active or recertified.
  • LTR 004-10 (Working Family Support Denial) generates when the WFS AU or client is denied.  
  • LTR 006-12 (Working Family Support Termination) generates when a WFS AU goes from active to closed.
  • LTR 022-12 (Working Family Support Eligibility Review) generates when a WFS AU whose HOH is not the HOH on the related FS AU. 
    • This letter is generated the day after Monthly Issuance of the 5th month of the certification period. 

What Reason Codes generate for Working Family Support (WFS) if found not eligible?

The system generates the following Reason Codes (RC), when the AU is denied:

  • RC 471 - No Related Food Stamp AU
  • RC 472 - Related TANF AU exists
  • RC 473 - No Qualifying Child
  • RC 474 - Not Working the Minimum Hours Required
  • RC 475 - Food Stamp is the priority program
  • RC 476 - Working Family Support program terminated
  • RC 478 - Working Family Support Capacity Met

Online Processing

How do you know when a client is potentially eligible for the Working Family Support (WFS) program?

If the household meets the WFS eligibility criteria described in EA-Z Manual - WAC 388-493-0010 Working Family Support and a WFS Assistance Unit (AU) does not already exist, the following messages displays when finalizing or completing an Eligibility Review for BF AUs:

  • ACES 3G message: Household meets the conditions for Working Family Support benefits.

How do I screen a Working Family Support (WFS) Assistance Unit (AU)?

To screen in a WFS application, follow the steps in Screening an Application.  

How do I process a Working Family Support (WFS) Assistance Unit (AU)? 

  1. Follow the steps in How do I access Interview
  2. After you Start Interview follow steps in How do I initiate and complete an intake interview.
  3. On the Earned Income page in the Income section, complete the following fields:
  • Amount field - Enter the [income amount].
  • Hours field - Enter the number of [hours worked].
    • Select appropriate valid value from drop down menu.
  • Working Family Support Hours field - Select appropriate valid value from drop down menu.
NOTE: Verification of worked hours needs to be established before the WFS benefits can be approved. For more information, see CSD Handbook
  1. When all pending months have been processed, follow the instructions in the Finalize Application chapter.

What happens if I try to process a Working Family Support (WFS) application after WFS enrollment is turned off?

Working Family Support (WFS) enrollments can be turned off by the Department when enrollments reach a maximum limit as identified by CSD Headquarters' staff.  When enrollments are turned off, WFS applications are denied unless both of the following conditions are met:

  • The WFS AU application date is before the switch is turned OFF, and:
  • Eligibility for the program was established within 30 days of the application date.
NOTE:  When enrollment is turned off, during case processing the system suppresses the following ACES 3G warning message:  Household meets the conditions for Working Family Support benefits.  Additionally, all applicants deny with Reason Code 478 - Working Family Support Capacity Met.

What are the Average Weekly Work Hours and where are they displayed?

The Average Weekly Work Hours is the ACES calculation for verified paid-employment or self-employment. The Average Weekly Work Hours are calculated and displayed on the Eligibility Details page in the Income/Expenses section. This is displayed in ACES 3G only. 

Can Benefit Error Groups (BEGs) be created for the Working Family Support program?

Benefit Error Groups (BEGs) can only be created in Mainframe, see Can Benefit Error Groups (BEGs) be created for the Working Family Support program?  in the Mainframe Processing portion of this chapter.

Mainframe Processing

How do you know when a client is potentially eligible for the Working Family Support (WFS) program?

If the household meets the WFS eligibility criteria described in EA-Z Manual - WAC 388-493-0010 Working Family Support and a WFS Assistance Unit (AU) does not already exist, the following messages displays when finalizing or completing an Eligibility Review for BF AUs:

  • ACES Mainframe Edit 0071 - HOUSEHOLD MEETS THE CONDITIONS FOR WORKING FAMILY SUPPORT BENEFITS.

What happens if I try to process a Working Family Support (WFS) application after WFS enrollment is turned off?

Working Family Support (WFS) enrollments can be turned off by the Department when enrollments reach a maximum limit as identified by CSD Headquarters' staff.  When enrollments are turned off, WFS applications are denied unless both of the following conditions are true:

  • The WFS AU application date is before the switch is turned OFF, and:
  • Eligibility for the program was established within 30 days of the application date.
NOTE:  When enrollment is turned off, during case processing the system suppresses ACES Mainframe Edit 0071 - HOUSEHOLD MEETS THE CONDITIONS FOR WORKING FAMILY SUPPORT BENEFITS.  Additionally, all applicants deny with Reason Code 478 - Working Family Support Capacity Met.

Can Benefit Error Groups (BEGs) be created for the Working Family Support program?

There is no underpayment or overpayment Benefit Error Groups (BEG) created.  Edit 2367 – BEG CAN NOT BE CREATED FOR AN AU WITH THIS PROGRAM, displays if a worker tries to create a BEG for the WS Assistance Unit. 

 

See ACES Screens and Online Pages for an example of pages or screens used in this chapter.