Online Processing
Mainframe Processing
See ACES Screens and Online Pages for an example of pages or screens used in this chapter.
Can Basic Food benefits be replaced when lost in a household disaster or misfortune?
In certain situations Basic Food benefits may be replaced, for more information see EAZ Manual - WAC 388-421-0040 Can I get my benefits replaced?
Online Processing
How do I replace Basic Food benefits that have been lost due to a household disaster or misfortune?
This function does not currently exist in ACES 3G, see Mainframe Processing for step by step instructions.
Mainframe Processing
How do I replace Basic Food benefits that have been lost due to a household disaster or misfortune?
- On the WMEN screen, enter Option J - Benefit History in the Selection field, and press <Enter>.
- From the JMEN screen, enter Option D - Benefit History Listing (AU ID) in the Selection field, and the [AUID] in the AU ID field to get the original issuance number.
- Press <Enter>.
- Write down the original issuance number, you'll need it to process the replacement benefits.
- Press <F3> to return to the WMEN screen.
- On the WMEN screen, enter Option H - Financial Mgmt Issn in the Selection field, and press <Enter>.
- From the HMEN screen, enter Option F - Issuance Repl/Reis Update in the Selection field, and complete the following fields:
- Enter the [original issuance number] in the EBT field.
- Enter the [AUID] in the AU ID field.
- Enter [FD] - Food Destroyed in Disaster in the Repl / Reis Code field.
NOTE: To prevent the requirement of entering information into the Control Number field, do not press <Enter> on the HMEN screen until all of the above fields have been completed. Use the Tab or arrow keys to reach each of the required fields listed above.
- Press <Enter>.
- On the ISRE screen, complete the following fields:
- Issuance Amount field - Enter [the amount of food benefits to be replaced] if you are not reissuing the full benefit amount.
- Local Issuance field- Enter [Y] - Yes if the replacement issuance is to be issued by emergent issuance, if not enter [N] - No.
- Disposition Indicator field - Enter [E] - Emergent EBT FS Issuance if the issuance is emergent and the Local Issuance field is coded [Y] - Yes.
- Review all the information as it is displayed on the screen and if it is all correct, press <Enter>.
- The Confirm field is marked with a ? and an Edit 0013 REQUIRED FIELDS ARE IDENTIFIED BY ? displays at the bottom of the screen.
- Review: If the information is not correct, either correct the information or press <F3> to cancel the action and start over.
- If all the information entered is correct, enter [Y] - Yes in the Confirm field and press <Enter>.
- The following Edit should display at the bottom of the HMEN page: 0019 UPDATE COMPLETED SUCCESSFULLY.
See ACES Screens and Online Pages for an example of pages or screens used in this chapter.