915: ISSUANCE AWAITING APPROVAL

DESCRIPTION

This alert generates when a cash issuance request remains in the supervisory approval queue.

 

PROCEDURE

  1. In ACES 3G, review the case to determine if the cash issuance is valid and for the correct amount.
  2. In ACES mainframe, to approve or disapprove the cash issuance, follow the steps in As a Supervisor, how do I approve/disapprove an underpayment Benefit Error Group (BEG)?

 

DISPOSITION

If the cash issuance request is approved, the system AUTO dispositions the alert.

If the cash issuance request is denied, the supervisor must disposition the alert. In ACES 3G, to delete an alert place a checkmark next to the alert on the Case Actions page. In ACES Mainframe, enter [Y] in the D field and <TRANSMIT>