Re-Open

Created on: 
Nov 06 2019

Online Processing

See ACES Screens and Online Pages for an example of pages or screens used in this chapter.​

When should I re-open an Assistance Unit (AU)?

An AU should be re-opened in the following situations:

  • To reconsider a denied application; or
  • The client reapplies for the same benefit after the denial reconsideration period passed; or
  • The client’s benefit terminated, they reapply for the same benefit, and are not eligible for reinstatement.

Online Processing

How do I reopen a previously closed or denied Assistance Unit (AU)?

NOTE:  When a new BF or Cash AU is screened or a closed AU is re-opened, ACES checks if the HOH has an AU that closed within the last 31 days with one of the following reason codes:

  • Mid-certification review not returned (141) 
  • Incomplete mid-certification review (142)
  • Incomplete mid-certification review (542)

If an AU meets this criteria, edit message: [AU number] recently closed for [Reason 141, 142, or 542]. If processing a late MCR, cancel screening and reinstate the AU. displays on the Finalize page during screening.

To re-open an AU previously closed or denied, take these steps:

  1. On the Welcome Back page, in the Quick Navigation section, update the following fields:

    • Select a Type of ID drop down box - Select Client.

    • Enter an ID field - Enter the [Client ID number].

    • Select a Page drop down box - Select Summary.

  2. Click the Go Button and the Summary – Client page appears.

  3. Click the AU ID for the AU that is being re-opened and the Summary – Assistance Unit page appears.

  4. Select Re-Open from the Case Maintenance dropdown menu and the Applicant page for Head of Household (HOH) displays in a new window.

NOTE: The Applicant page cannot be updated if the HOH is active or pending on any AUs.

  1. Click Next and the Finalize page appears. Thewarning signicon indicates the Program Details must be reviewed before the selected AU can be re-opened.

  2. Click the program name for the AU that is being re-opened and the Program Details page appears.

  3. Check/uncheck the boxes to include the correct household members.

  4. Click Next and the Finalize page appears again.

  5. Check the box for the AU that is being re-opened.

  6. Enter the Application Date as [MM/DD/YYYY].

NOTE: The application date must be after the AUs previous application date, cannot be prior to a month the AU is already active, cannot fall within a month the AU is already active, and cannot be more than 36 months in the past.
  1. Click Commit and the Commit Status page appears.

How do I re-open a reconsidered Basic Food application?

When reopening a denied food application after the 30th day:

  • Rescreen the AU with the original application date;
  • On the Pending Applications page, select Delay Reason Reconsidered Application (RA) and enter the SOP Extension Date.
  • On the food AU Details page, enter the approval date in the Eligibility Established Date field. 

If the application was denied incorrectly, enter the approval date the same as the date of application. 

The benefit begin will be:

  • The date of application if the delay was caused by the Department; or
  • The date the Department has all the information to establish eligibility if the delay was caused by the household. 

For information on how to re-open a reconsidered Basic Food application denied with Reason (177) Missed Food Application Deadline, see Screening an Application - How do I screen a Reconsidered Application for Basic Food (FS) Assistance Unit (AU) denied with Reason Code 177?

 

See ACES Screens and Online Pages for an example of pages or screens used in this chapter.​