DSHS Contact Us

During high-volume periods – especially around the first of each month – you may not be able to reach us by phone right away or you may get a recorded message. Please try your call again.


  • TTY/TDD users dial 1-800-833-6384 for Washington Relay Service.
  • If you need to speak with someone and you do not speak English, please leave a voicemail with your phone number and the language you speak, and we will return your call.
  • Most DSHS offices are open 8 a.m. to 5 p.m. Monday through Friday and closed weekends and holidays.

DSHS Community Services Customer Service Contact Center


Do you need to apply for assistance, do a review, report a change or have questions about cash, food, Housing and Essential Needs referral, Medicaid for people who are 65 and older, blind or disabled, receiving SSI or eligible for Medicare? The Customer Service Contact Center call agents are available to assist you.

DSHS Community Services Division Constituent Relations


Constituent Relations provides a fair and courteous process for resolving complaints and concerns relating to program assistance provided by the DSHS Community Services Division, such as cash, food, Housing and Essential Needs referral, and Medicaid for people who are 65 and older, blind or disabled, receiving SSI or eligible for Medicare. We are committed to addressing your concerns and providing information about our services and programs and how to access them.

Lost or stolen Quest/EBT card


Check online

Do you need to report a lost or stolen Quest/EBT card? Call 24 hours a day, seven days a week. You can also check your account balances and transactions.

Other Services



  • Resolving a complaint 
800-737-0617 askdshs@dshs.wa.gov




  • Washington state DSHS employee verifications 


  • Care provider/contracted employee verifications 
800-737-0617 ojcr@askdshs.wa.gov
360-902-8484 dshspublicdisclosure@dshs.wa.gov
360-664-6161 DSHSSSPSMAIL@dshs.wa.gov
  • Tax Desk
360-664-5830 TAXINFO@dshs.wa.gov

Please send all documents to:

DSHS CSD - Customer Service Center
PO BOX 11699
Tacoma, WA 98411-6699
Complaint Resolution
DSHS Constituent Services
Box 45131
Olympia, WA 98504-45131
File a complaint