Federal Way Community Services Office

Return to Results

Federal Way Community Services Office

616 S 348th St
Federal Way, WA 98003

Contact Us

Primary Phone: (877) 501-2233
TTY: (800) 833-6384
Fax: (888) 338-7410
Service Hours: 
Monday
8:00am - 5:00pm
Tuesday
8:00am - 5:00pm
Wednesday
8:00am - 5:00pm
Thursday
8:00am - 5:00pm
Friday
8:00am - 5:00pm
Location Services: 

Office and phone (877-501-2233) services 8 a.m. to 2 p.m.:

  • Complete your interview for cash or food (application/eligibility review/mid-certification review).
  • Report changes for any of your benefits.
  • Manage your WorkFirst/Social Services Case.

*Customers who check in by 2 p.m. will be served that day.

Services after 2 p.m.:

  • Attend previously scheduled appointments with a case manager.
  • Ask a navigator to help answer general questions.

*ADA accommodations for scheduling and interviews will continue to be provided based on individual client needs.

Office-only services:

  • Pick up EBT cards between 9 a.m. and 4 p.m.
  • Submit documents or applications for benefits between 8 a.m. and 5 p.m.
  • Use public computers in office lobbies for DSHS-related services, including online access to Working Connections Child Care services.

Online services:

What to Bring with You: 

When you visit a DSHS Community Services Office, please bring the following documented information to help with your eligibility determination:

  • Your immigration status documentation
  • Proof of Washington residency
  • Information on your income
  • Name of your voluntary resettlement agency (VOLAG)