Operations Information
The Consumer Directed Employer (CDE) has been in operations since the 2021 employer responsibilities transitioned to the contracted vendor Consumer Direct Care Network Washington.
Do you have questions?
- Email InfoCDWA@ConsumerDirectCare.com, or call 866-214-9899.
- Visit Home - Consumer Direct Care Network Washington
- Email CDE@dshs.wa.gov.
News Updates
- In 2024, the CDE vendor prioritized making improvements to the hiring process. Through detailed process and system analysis, they identified multiples ways to streamline and reduce the time it takes to complete hiring. DSHS continues to monitor the improvements as part of overall contract oversight.
- As we go into the third year of the contract, DSHS continues to refine the contract audit, including adding additional questions and adjusting how often the audit occurs.
Why a CDE?
The move to a Consumer Directed Employer model shifted the Individual Provider (IP) employment-related activities to the CDE. This move helped DSHS realize the goal of increasing the capacity of DSHS and Area Agencies on Aging (AAA) case management, customer service, and other social services staff to focus on core case management activities. As the managing employer, clients will continue to select, schedule, manage, and dismiss their IP.
CDE Information & Resources
CDE IP & Client Resources
Additional ways to stay informed
- Enroll with the DSHS Aging and Long-Term Support Administration (ALTSA) GovDelivery for email updates. Public GovDelivery ALTSA
- Enroll with the Developmental Disabilities Administration (DDA) GovDelivery for email updates. Public GovDelivery DDA