Case Management Services

ODHH Case Management

Office of the Deaf and Hard of Hearing offers case management services statewide.

You can access case management services and contact your case manager in the following regions, make an appointment to meet at any ODHH office or at an appropriate place you want to meet. Our service regions are:

• Bellingham: Whatcom, Skagit, Snohomish, San Juan, Island and King counties
• Seattle: King and Kitsap counties
• Tacoma: Clallam, Jefferson, Grays Harbor, Mason, Thurston, Pierce and King counties
• Spokane: Chelan, Douglas, Ferry, Grant, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens and Whitman counties
• TriCities: Adams, Asotin, Benton, Columbia, Franklin, Garfield, Walla Walla, Kittitas and Yakima counties
• Vancouver: Pacific, Wahkiakum, Lewis, Cowlitz, Clark, Skamania and Klickitat counties

Contact us:

• Email: odhh.cms@dshs.wa.gov
• VP: 360-200-0457
• VP:  509-794-2188
• Voice/TTY: 800-422-7930
• Voice: 360-725-3450
• Fax: 360-725-3456

Visit us:

Drop in to see us!  

• Spokane DSHS: 1330 N Washington St Suite 3000 Spokane, WA 99201 (Walk in hours are 10 a.m. – 2 p.m.  Thursday only)
• Vancouver Deaf Center: 301 SE Hearthwood Blvd Vancouver, WA 98684 (Walk in hours are 10 a.m. – 2 p.m. Tuesday, Wednesday, and Thursday) 
• Vancouver DSHS: 800 NE 136th Ave Suite 220 Vancouver, WA 98684

Our Mission:

ODHH empowers individuals who are Deaf, DeafBlind, Hard of Hearing, Late Deafened, DeafDisabled, and have speech disabilities through personalized support, services and collaboration. (YouTube link)

• Individuals: If you or someone you know, qualifies and might benefit, our case management services are tailored just for you.
• Families: We’re committed to supporting families navigating the unique challenges faced by their loved ones.
• Service Providers: We’re in this together! We work together to create an inclusive and accessible environment for all.

Key Features:

• Assessment: We work closely with you to understand your needs and goals.
• Planning: Together, we chart a path toward personal success.
• Support: We actively support your right to information and access to resources.
• Collaboration: We connect you with services and providers.

What do case managers do? 

An ODHH Case Manager is a dedicated professional who works closely with individuals to provide personalized support and guidance. They focus on the unique needs of each client, ensuring that their well-being and quality of life are prioritized. 

Case Manger Role and Responsibilities:

Case managers listen carefully to your concerns, understand your goals so they can support you. Whether it’s accessing healthcare, housing, or social services, case managers are by your side.

Case managers get to know you, help identify your strengths, needs and preferences, and adjust their work to fit your needs. 

• Resource Connection: Need assistance? Case managers connect you to community resources, such as food banks, counseling services, job training programs, and more to ensure you have access to the support you need.

• Coordination: Case managers are the ultimate master coordinators. They collaborate with service and support professionals to create a comprehensive support plan for you.

• Empowerment: Case managers believe in empowering you. They educate you about available options, help you make informed decisions, and encourage self-advocacy.

Remember, ODHH Case Managers are here for you. Reach out anytime; we are ready to listen and support you on your journey.  Individuals with questions or clients are welcome to email the team at odhh.cms@dshs.wa.gov or email the case manager directly.