If you are living with a traumatic brain injury (TBI) in Washington, knowing where to turn for trusted support and resources is essential. Washington’s Information and Referral services, provided through WA 211, offer a simple, no-cost, starting point to connect you with brain injury support groups, health and housing programs, financial assistance and community organizations. With just one call to 2-1-1, you reach a trained specialist who will guide you toward resources and help for your specific needs.
What is Information & Referral?
Information & Referral (I&R) connects individuals, families and caregivers with essential resources and services. Navigating recovery and daily life after a TBI can be overwhelming. I&R services take the guesswork out of starting your search, offering a “No Wrong Door” approach ensures everyone receives personalized support no matter where you are in your journey.
When you call 2-1-1 you can ask for:
- TBI-related services and support groups
- Resources for daily living: health, housing, food banks, transportation, utilities
- Employment and training support
- Caregiver resources and counseling referrals
- Financial and legal assistance referrals
If it is an emergency, call 9-1-1.
For mental health and crisis support call 9-8-8, Suicide & Crisis Lifeline.
Depression, suicidal thoughts, and other mental health concerns can affect anyone.
- Three Ways to Connect – Dial 911, 988, 211 to Get Support - Video is a way for individuals to better understand the inter-relationship with 911-988-211.
- Help is 3 Numbers Away – Dial 911, 988, 211 to Get Support
Benefits of Information & Referral
Information & Referral (I&R) services through WA 211 offers a trusted, accessible way to find the right resources at the right time for your specific needs.
Key benefits include:
- A single access point for support – With just one call to 2-1-1 you are connected to a statewide network of resources, services and programs designed to support individuals and families. This reduces the need to make multiple calls and search for solutions on your own.
- Personalized guidance – Trained specialists listen to your situation and help match you to services that address your specific needs.
- “No Wrong Door” approach – Rather than worrying about eligibility or where to start, you receive support no matter where you are in your recovery journey. If one resource isn’t the right fit, 2-1-1 staff can help guide you to another.
- Support for the whole family – I&R services connect not just the person with a brain injury, but also caregivers and family members to counseling, respite care and training opportunities.
Additional TBI Resources
- TBI Support Group Guide (PDF) - Step-by-step guide to start or join a TBI Support Group. This guide walks you through the process of creating a support group, choosing the best facilitator, managing support group sessions, and connecting with available resources to best educate and build a support group.
- TBI Learning and Support Resources Flyer (PDF) - Training and development resources for individuals and providers.
- Washington Community Living Connections - Access home and community-based supports for people of all ages and abilities.
- GetSetUP Washington - Free interactive online classes to stay engaged, active and connected.
Stay Connected and Informed
Subscribe to Heading Forward, the TBI Council e-newsletter, to receive ongoing information about TBI support groups and events. Once you enter your email address and click submit, scroll down until you see News and Resources and select Traumatic Brain Injury Council.