What is Remote Caregiving?
Remote caregiving is a new way to receive personal care from a certified caregiver without having someone come into your home. Instead, the caregiver connects with you at scheduled times using secure video technology. When appropriate, remote caregiving can be offered by itself or in conjunction with an in-person caregiver.
During these virtual visits, the caregiver can help with things like reminders to take medication, wellness check-ins, emotional support, and guidance with daily routines. This kind of care does not include physical help but is great for tasks that can be done through conversation and encouragement.
Remote caregiving is a flexible option for people who live in rural areas, prefer privacy, or need extra support between in-person visits. It helps you stay independent while still getting the care you need.
View our remote caregiving flyer.
Who Can Receive Remote Caregiving Services?
Remote caregiving is available to individuals who qualify for personal care services through Washington’s long-term care programs. These services are designed for people who need help with daily tasks that do not require hands-on assistance.
To receive services, a person must:
- Be approved for personal care services through a state program.
- Have tasks that can be supported remotely, such as reminders, wellness check-ins, and emotional support.
- Be able to use basic technology like video or other secure platforms.
- Agree to receive some care remotely.
Remote caregiving may be used on its own or alongside in-person care visits, depending on the client’s needs and preferences. Not all tasks can be done remotely, and not all providers may offer this service. A case manager or care coordinator can help determine if remote caregiving is a good fit.
What Home Care Agencies Are Participating?
Through December 2025
Through 12/31/2025, remote caregiving services may be offered through Catholic Community Services. Speak with your case manager or care coordinator to learn more and start the referral process.
Beginning January 2026
Beginning 1/1/2026, we anticipate that any licensed home care agency in Washington can offer remote caregiving services if they choose to participate in the program. Agencies must meet programming requirements and deliver care using secure technology.
Participation in 2026 will be voluntary, so not all agencies will be offering remote caregiving. Availability will vary by location and provider.
What Types of Help Can I Receive with Remote Caregiving?
Remote caregiving offers support for tasks that do not require physical assistance but still help you stay safe, healthy, and independent at home while also providing reassurance and reducing isolation. Here are some common types of help you can receive:
Daily Support and Reminders
- Medication reminders to help you stay on schedule.
- Cues for meals, hydration, and other daily routines.
- Encouragement to complete tasks like dressing or grooming.
Emotional and Behavioral Support
- Behavior interventions to help manage moods or confusion.
- Wellness check-ins to monitor how you’re feeling.
A case manager or care coordinator can help determine if remote caregiving is a good fit.
Resources
Remote Caregiving Flyer
Click here to view our most up-to-date remote caregiving flyer.
What Technology is Used for Remote Caregiving?
Through December 2025, Catholic Community Services will be using a technology called OnScreen to deliver remote caregiving to clients.
Watch this video for an example of how the technology is used.
Who to Contact for Remote Caregiving
If you have specific questions about your care plan or want to know if remote caregiving is right for you, your case manager is the best person to ask. Your case manager can help you understand your care options and guide you through the next steps.
For general questions about remote caregiving services, you can email RemoteCaregiving@dshs.wa.gov.
Are you a Home Care Agency or Area Agency on Aging? Click here to access helpful resources.