Frequently Asked Questions

All policies applying to testing and certification are included in the Examination Manual. The same policies can also be found in the Washington Administrative Code (WAC 388-03). You can find the answer to your specific question in either document.

• Invoice Express is a way to submit an invoice using a touch-tone phone.
• Several days of processing time are saved when you use Invoice Express.
• For each line of your invoice, use your telephone number pad to report units of service provided.
• You must mail in your invoice if you need to lower your rate. Invoice Express does not allow rate changes by telephone.
• The information you enter goes into the main computer in Olympia at 4:30 PM each business day.
• You can enter your invoice by telephone at any time of the day or night, seven days per week.
• Do not worry about having your invoice returned because of errors. You can correct errors on the spot.
• No problems with double entry: Once your claimed services have been put into SSPS either by mail or telephone, Invoice Express will not allow entry of an invoice a second time.

Yes. To register for a test, please follow the steps in the how to schedule a test online. For step-by-step guides, use the following: Written Test Guide/ Translator Test Guide/ Oral Test Guide.

For general instructions on proposal delivery please see Proposal Delivery Methods. The proposal is to be sent to the coordinator in accordance with the delivery instructions specified in the solicitation document.

You should allow sufficient delivery time to ensure timely receipt by the coordinator. You assume the risk for the method of delivery and for any delay in the mailing or delivery of your proposal.

Proposals must be prepared and submitted no later than the proposal submission date and time specified in the particular solicitation document. DSHS reserves the right to disqualify any proposal and withdraw it from consideration if it is received after the proposal submission deadline. All proposals and any accompanying documentation become the property of DSHS and will not be returned.

There is a special process in place for “printing” applicants who are missing any fingers, hands, or arms. Contact the office that requested your fingerprints for more information.

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You should contact the agency you contract with.

1. Complete your paper invoice and obtain required signatures before you call.  Refer to it during your call to Invoice Express.  LISTEN CAREFULLY!  If you have trouble you can hang up at any time before pressing the star key and the invoice will not process so that you can try again later.
2. Use a touch tone phone to contact Invoice Express using the toll free number printed at the top of the invoice.
3. You will first be asked if you prefer English or Spanish.
4. You will then be asked if you want to: 1) complete an invoice; or 2) check on processing. Choose 1 to complete an invoice. 
5. The first question to answer when calling is whether your invoice is Regular or Supplemental (look in the upper left corner).
6. (1) for Regular
7. (2) for Supplemental
8. You will be asked to use the numbers on your telephone to enter the first 3 digits and then the 6 digits after the letter and dash of your invoice number.
9. To make sure no other person can get to your invoice by telephone, you will be asked to enter the payee number.
10. If your invoice has more than 1 page, you will be asked to enter the page number you wish to submit.
11. Invoice Express will read the last 4 digits of your reference number, so that you will know which line you are on.
12. Enter the number of units provided (Enter 0 when no services were rendered).
13. Invoice Express will read to you the type of service unit.  In the case of months (MON) you will be able to report either a full month, or a partial month, by reporting the number of days served (DA).
14. When you are asked to enter the units, use the numbers on your telephone number pad.
15. After entering all data, wait until the phone voice says "Press the star key now."  After you press the star key, you will hear the phone voice say, "You have successfully completed your page/invoice." This means your page/invoice has been successfully submitted and will be sent for processing .  If you hang up too soon, your invoice will not be paid!  You will then need to call Invoice Express and try again.
16. You will be asked if you'd like to enter another invoice, or, if your invoice has multiple pages, you will be asked if you wish to enter another page.

Pretest study materials, also known as study guides, are available on our website under the 'Study Materials' tab. You can access the pretest booklets and oral practice recordings by clicking on the appropriate links. Pretest study materials for DSHS employees and licensed agency personnel are available at the DSHS Intranet or SharePoint (internal) website.

DSHS will not be liable for any costs incurred by the Bidder in preparation of a proposal or in presenting a proposal for any procurement.