Case Management Services

ODHH Case Management

Office of the Deaf and Hard of Hearing provides a variety of services for Deaf, DeafBlind, DeafDisabled, Hard of Hearing, Late-Deafened and Speech Disabled individuals. These services are provided under contract with qualified service providers or directly through ODHH. One of these services is case management. 

ODHH case management is the collaborative process of assessing, planning, facilitating, and advocating toward achieving personal autonomy and self-sufficiency for people with hearing loss or speech impairments, and people who are d/Deaf, DeafBlind, Hard of Hearing, Late Deafened or DeafDisabled. 

What do case managers do?  

An ODHH Case Manager is a dedicated professional who works closely with individuals to provide personalized support and guidance. They focus on the unique needs of each client, ensuring that their well-being and quality of life are prioritized.  

Case Manger Role and Responsibilities: 

  • Case managers listen carefully to your concerns, understand your goals so they can support you. Whether it’s accessing healthcare, housing, or social services, Case Managers are by your side. 
  • Case Managers get to know you, help identify your strengths, needs and preferences. They adjust their work to fit your needs.  
  • Resource Connection: Need assistance? Case managers connect you to community resources, such as food banks, counseling services, job training programs, and more. They ensure you have access to the support you need. 
  • Coordination: Case Managers are the ultimate master coordinator. They collaborate with service and support professionals to create a comprehensive support plan. 
  • Empowerment: Case managers believe in empowering you. They educate you about available options, help you make informed decisions, and encourage self-advocacy. 

Remember, ODHH Case Managers are here for you. Reach out anytime; we are ready to listen and support you on your journey.  


  • If you need a case manager, here is what you can do:  
  • Email us at to make an appointment to meet at any ODHH office or at an appropriate place you want to meet.    
  • Call us at (voice) 800-422-7930 voice, or (videophone) 360-339-7382. 
  • Drop in to see us at our Vancouver or Spokane locations. Walk in hours are 10 a.m. – 2 p.m. Tuesday, Wednesday, and Thursday.  
    • Vancouver Deaf Center: 301 SE Hearthwood Blvd Vancouver, WA 98684 
    • Vancouver DSHS: 800 NE 136th Ave Suite 220 Vancouver, WA 98684 
    • Spokane DSHS: 1330 N Washington St Suite 3000 Spokane, WA 99201