Please contact the Medical Records Department at: 582-8900
Please contact the Medical Records Department at: 582-8900
When a patient arrives at the hospital, a physician and nurse meet with the patient to discuss the reasons for the admission. A discharge plan is formulated at the time of admission. The patient and staff identify strengths and goals to achieve discharge. The patient is then introduced to the ward staff, other patients, and their ward environment.
At the time of admission, the patient’s clothing and personal items will be checked and inventoried. As a precaution against loss or theft, the patient is asked to allow all clothing to be marked with the patient’s name.
Patients are asked to have family members keep all valuables. Valuable items that are brought to the hospital are maintained in the hospital’s safe. If a patient chooses to keep a personal item in their possession, the patient will assume liability for loss.
Patients are not allowed to keep sharp or potentially dangerous items such as knives, scissors, straight and safety razors, cigarette lighters or lighter fluid, or glass containers or bottles. These items will be disposed of or stored in the Security Office.
Since storage space is limited, patients are encouraged to not bring personal property to the hospital other than clothing.
The physician will assess whether a patient’s personal medications should be provided to them while hospitalized or if hospital medications will be substituted. Patients’ personal medications will be stored. Family members should not bring medications (either prescription or over-the-counter) to patients in the hospital.
Patients are allowed to keep a small amount of spending money to use at a campus store to purchase snack items. Family members or friends are allowed to deposit money into a patient’s account at the hospital as each patient has their own account. Deposits can be made in person. The Patient Accounts Office can also accept checks for deposit into a patient account. Withdrawals are made by notifying the designated staff member on the unit.
You may call the Consumer Affairs Office: 253-761-7575 or 1-800-558-4737
Hospital and outpatient mental health services are available to you and your family if they are needed. Some of services include:
You may also receive employment support services, case management and other services through your BHO.
For more detailed information, please call the BHO for your community listed on the BHO pages or call the Division of Behavioral Health and Recovery at 1-888-713-6010.
Interpreter services are available upon request. Most written materials are translated into languages other than English based upon the service area population.
Some community mental health agencies have staff who speak other languages besides English. There is more information on the page for your BHO. If you or someone you know wants services in another language, your BHO must provide language assistance at no cost to you. Assistance can be provided both orally and in writing.
If you need mental health services, an individual service plan will be developed with you. Your plan will consider your age and your culture. You may receive one or more of the services listed above. The plan will be fit to you, according to your strengths and needs. Your mental health care provider will decide with you which services you will be provided and for how long.
Your mental health care provider may also ask permission to work with people who provide you other services such as housing, healthcare, and employment.
Other Medicaid benefits may be available to you. Here are some reference numbers:
Physical health: Contact information on back of your card
Substance Abuse: 1-877-301-4557
Transportation Broker: 1-800-562-3022/911 for crisis
There are two types of formal complaints that you may make. One type is an appeal, which is a formal complaint about an action. An action is a denial, suspension, reduction, or termination of certain services. See Benefits booklet for more information.
A less restrictive alternative (LRA) is outpatient treatment provided to an individual who meets criteria for commitment but is not residing in a facility providing inpatient treatment. If the court finds that the individual meets the criteria for commitment, the court can either authorize commitment of the individual for inpatient treatment or for a less restrictive alternative treatment. Release under a less restrictive alternative is subject to conditions set by the court.
If the professional in charge of the outpatient treatment program or a DMHP determines that an individual is failing to adhere to the conditions of the court for a less restrictive alternative treatment or conditions for the release or if there is deterioration in functioning, the individual can be taken into custody and transported to an inpatient evaluation and treatment facility. The DMHP must then file a petition with the court for revocation of less restrictive alternative treatment. RCW 71.34.740 (5), RCW 71.34.740 (10).
The Patient Advocate’s office provides services to patients at Eastern State Hospital to help them resolve conflict and complaints. The Patient Advocate can be reached at (509) 565-4520.
Family-centered care and supports are developed with the philosophy that recognizes the pivotal role of the family in the lives of children. This approach ensures that families are supported in the natural care giving and decision-making roles for their children by building on their unique strengths as people.
The state of Washington defines medical necessity for inpatient care as "a requested service which is reasonably calculated to diagnose, correct, cure or alleviate a mental disorder or prevent the worsening of a mental condition that endanger life or cause suffering and pain or result in illness or infirmity or threaten to cause or aggravate a handicap, or cause physical deformity or malfunction and there is no adequate less restrictive alternative available." RCW 71.34.020 (12)
Western State Hospital (WSH) is one of two Washington State operated psychiatric hospitals. WSH is the regional state psychiatric hospital for 20 Western Washington counties. Hospital treatment teams create and provide individualized intensive inpatient treatment for individuals with severe mental illness.
Patients are admitted to WSH as a result of having received an involuntary commitment order by the court, either through a civil commitment proceeding under RCW 71.05, or a criminal justice proceeding under RCW 10.77. There are over 500 civilly committed patients and over 200 criminally committed patients that are receiving inpatient treatment at WSH.