2009 Client Survey: DSHS Clients Speak

Between October 2008 and April 2009, DSHS surveyed 1,217 clients who received services during state fiscal year 2008 (July 1, 2007 to June 30, 2008). These clients were asked about their satisfaction with DSHS services and recommendations for change. The great majority of clients expressed satisfaction with DSHS services and their interactions with DSHS staff. Clients who complained often reported trouble accessing services, problems with staff, lack of providers, or other unmet needs. The economic downturn presents additional challenges for DSHS leadership. They must balance increasing need, decreasing resources, the need for streamlined services, and some clients’ need for intensive, individualized service.