Long-Term Care Quality Improvement Program

The Long-Term Care Quality Improvement Program (LTC QIP) is:

• A quality improvement service for Adult Family Home (AFH), Assisted Living (ALF), Nursing Home (NH) and Supported Living (SL) providers who have had difficulty demonstrating compliance with regulatory requirements.
• An early inspection service for AFH providers with at least 2 residents prior to first licensing inspection.

Residential Care Services created the LTC QIP in response to community and legislative requests to support providers using a non-punitive quality improvement approach.  Services are voluntary. Providers are referred to the program through:

• RCS review of regulatory compliance history
• Recommendation of RCS Field Manager
• Provider request to RCS Field Manager

Our goal is to proactively provide education, coaching and support to AFH, ALF, NH and SL providers to:

• Strengthen care and documentation systems
• Improve regulatory compliance
• Prevent harm to vulnerable adults in their care
   

RCS LTC QIP protocols include assessment and strategies for organization and individual change.

Services Provided include:

• Evaluation of care delivery systems related to community standards, evidence-based practice, and regulatory requirements for medication management, falls and infection prevention and control
• Identification of provider goals 
• Onsite observation of care and care delivery systems
• Coaching through on-site and virtual interaction
• Written summary of LTC QIP visit findings
• Assistance to help the provider write an action plan
• Resource and referral to support the provider in making improvements to care and care delivery systems
• Follow up support for change