2002 Department of Social and Health Services Client Survey

The 2002 DSHS client survey showed improvement on almost every measure of client satisfaction. In three areas – quality, helpfulness, and timeliness of assistance – the improvement over 2001 survey results was great enough to be statistically significant. In both years, the client surveys found high levels of overall satisfaction and some areas of concern. The agency-wide client survey provides an opportunity to listen to the agency's clients and to incorporate client feedback into the strategic planning process. A very high proportion of selected clients completed the survey: the cooperation rate was 93% and the completion rate was 65%. Complete findings are provided in this report.