The 2003 DSHS client survey is the third in a series and shows improvement in almost every measure of client satisfaction. On more than half of the questions, the improvement over 2001 survey results was great enough to be statistically significant. The most dramatic improvement in 2003 was in the area of service coordination. Rate of satisfaction with service coordination increased by 12 percentage points over the 2002 scores. In all three years, the client surveys found high levels of overall satisfaction and some areas of concern.
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Related Publications:
- 2003 DSHS Statewide Survey of Washington Residents (11.116)
- 2005 DSHS Client Survey (11.128)
- 2006 DSHS Employee Survey (11.131)
- 2007 Client Survey: DSHS Clients Speak (11.133)
- 2007 DSHS Employee Survey (11.135)
- 2009 Client Survey: DSHS Clients Speak (11.141)
- 2009 DSHS Employee Survey (11.148)
- 2011 Client Survey DSHS Clients Speak (11.163)
- 2011 DSHS Employee Survey (11.167)
- 2013 Employee Survey (11.206)
- 2013 Social and Health Services Client Survey: Our Clients Speak (11.197)
- 2014 Foster Parent Survey: DSHS Foster Parents Speak (11.215)
- 2015 DSHS Employee Survey (11.229)
- 2015 Social and Health Services Client Survey (11.220)
- 2016 Foster Parent Survey: DSHS Foster Parents Speak (11.239)
- 2017 DSHS Employee Survey (11.244)
- 2017 Social and Health Services Client Survey (11.241)
- 2019 Employee Engagement Survey (11.252)
- 2019 Social and Health Services Client Survey (11.248)
- 2021 DSHS Employee Engagement Survey (11.261)
- 2023 DSHS Employee Engagement Survey (11.271)
- 2023 Social and Health Services Client Survey (11.267)
- Department of Social and Health Services Client Survey 2001 (11.103)
- Department of Social and Health Services Client Survey 2002 (11.107)
- Department of Social and Health Services Employee Survey 2000 (11.100)
- DSHS Provider Surveys (11.108a-k)
- DSHS Statewide Survey of Washington Residents (N/A)
- Employees speak out (11.122)
- Our Clients Speak: Results from the 2021 Social and Health Services Client Survey (11.259)
- What Do RDA Customers Want? (11.123)