2011 Client Survey DSHS Clients Speak

The 2011 Department of Social and Health Services Client Survey is the seventh client survey conducted by the Department since 2001. The main purpose of this statistically valid telephone survey is to help leadership and managers understand how clients experience our programs, to see how program changes affect client satisfaction, and to incorporate customer input into strategic planning and continuous improvement. 1,180 clients were asked about their satisfaction with the Department and for their recommendations for change.