Between October 2012 and April 2013, DSHS surveyed 1,180 clients who received services between April 2011 and March 2012. These clients were asked about their satisfaction with social and health services and recommendations for change. As in previous years, the great majority of clients expressed satisfaction with services and their interactions with staff. Complaints tended to target specific policies, procedures and staff actions. Trends concerning access were mixed: Clients reported that getting services is easier and quicker, but it is more difficult to speak to a worker familiar with the individual case.
Report and/or Additional Information:
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Related Publications:
- 2003 DSHS Statewide Survey of Washington Residents (11.116)
- 2005 DSHS Client Survey (11.128)
- 2006 DSHS Employee Survey (11.131)
- 2007 Client Survey: DSHS Clients Speak (11.133)
- 2007 DSHS Employee Survey (11.135)
- 2009 Client Survey: DSHS Clients Speak (11.141)
- 2009 DSHS Employee Survey (11.148)
- 2011 Client Survey DSHS Clients Speak (11.163)
- 2011 DSHS Employee Survey (11.167)
- 2013 Employee Survey (11.206)
- 2014 Foster Parent Survey: DSHS Foster Parents Speak (11.215)
- 2015 DSHS Employee Survey (11.229)
- 2015 Social and Health Services Client Survey (11.220)
- 2016 Foster Parent Survey: DSHS Foster Parents Speak (11.239)
- 2017 DSHS Employee Survey (11.244)
- 2017 Social and Health Services Client Survey (11.241)
- 2019 Employee Engagement Survey (11.252)
- 2019 Social and Health Services Client Survey (11.248)
- 2021 DSHS Employee Engagement Survey (11.261)
- 2023 DSHS Employee Engagement Survey (11.271)
- 2023 Social and Health Services Client Survey (11.267)
- Department of Social and Health Services Client Survey 2001 (11.103)
- Department of Social and Health Services Client Survey 2002 (11.107)
- Department of Social and Health Services Client Survey 2003 (11.113)
- Department of Social and Health Services Employee Survey 2000 (11.100)
- DSHS Provider Surveys (11.108a-k)
- DSHS Statewide Survey of Washington Residents (N/A)
- Employees speak out (11.122)
- Our Clients Speak: Results from the 2021 Social and Health Services Client Survey (11.259)
- What Do RDA Customers Want? (11.123)