Community Services Office

Customer connection logo

 

Did you know that you can now complete the majority of your DSHS business online or via phone?

Do I Qualify for Services? 

Latest News

 

Policy changes in response to COVID-19

Effective March 26, 2020. Full services are also available by phone through the Customer Service Contact Center at 877-501-2233:

  • Apply for benefits or complete eligibility review without filling out a paper or online form
  • Complete an interview for benefits
  • Get case information or report changes
  • Complete a mid-certification review
  • Request a replacement EBT card
  • Reach a WorkFirst case manager or social worker

Please note that as of Nov. 15, 2021, CSO lobbies are open for the following limited services:

  • Pick up Electronic Benefit Transfer cards, authorized bus passes and gas cards between 10 a.m. – 2 p.m.
  • Pick up Consent and Interim Assistance Reimbursement Agreement forms for the ABD application process, when the individual has general delivery mail services or participates in the Address Confidentiality Program between 10 a.m. – 2 p.m.
  • Pick up preauthorized WorkFirst support service vouchers between 8 a.m. – 4:30 p.m.
  • Pick up verification such as a copy of photo ID, DSHS letters or receipt of public assistance to apply for a reduced-price ID card with the Dept. of Licensing between 8 a.m.  – 5 p.m.
  • Customers who do not have access to a phone may use the CSO lobby phones between 8 a.m. – 4 p.m. to connect directly to the Customer Service Contact Center.
  • Customers who do not have access to a computer may use CSO lobby computers to access WashingtonConnection.org online services between 8 a.m. – 5 p.m.

Customers may continue to drop off paperwork via drop boxes, where available. Paperwork will be picked up daily and routed for processing. A new option allows customers to email verification documents using the MyDocs Attachment service option by creating a Secure Email Portal Account. Call the Customer Service Contact Center at 877-501-2233 if you have questions, need help or would like to receive an invitation to participate in this service. (Translations: CambodianChineseKoreanLaotianRussianSpanishVietnamese)

Services available online at WashingtonConnection.org

  • Clients can submit applications, reviews and mid-certifications online for program assistance. They can also report changes and find other local services.

Services Available Online

Click here to apply for Services

Apply for benefits, submit your review or report changes anytime! You can access these services from anywhere with online access -- such as a home computer, local library or community center.

Phone |877-501-2233

Agents are available 8 a.m.-5 p.m. Monday through Friday. Interview hours are 8 a.m.-3 p.m. Self-Service features are available 24 hours a day seven days a week.

Our highest volume times are between the hours of 11 a.m. and 3 p.m., Mondays and on the first and last three work days of the month. If you call during these times, you may experience delays in speaking with an agent.

By calling this number, you can:

  • Get answers to frequently asked questions
  • Get information and report changes about any of your benefits
  • Before 3 p.m.:  Complete your review for interview for cash or food (applications, eligibility reviews, mid-certification reviews), connect with a case manager or social service specialist *effective December 30, 2020
  • Do your review for medical
  • Request an EBT replacement card
  • Access self-service features 24 hours a day